Q: How do I know if I have placed the order successfully?
A: All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there.
Q: Can I make changes to my order after I have placed it?
A: You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed your order.
Q: How can I use the discount code?
A: On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.
Q: Do you offer discount to bulk lot order?
A: We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including style numbers and quantity for a price quotation.
Cancel Order & Return Policy
Q: Can I cancel the order I placed?
A: In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email within 24 hours after the order was placed. Any order cancellation will result in a 20% cancellation fees applied to the order amount (excluding shipping cost). For customized or made-to-order wigs order, we are unable to cancel order.
Q: What is your return policy? Do you offer any item exchange?
A: If you are not satisfied with your purchased item, you could return it to us within 14 days upon delivery for a refund of the item price only. Shipping cost is non- refundable.
The returned item must be in its original new condition with the tag attached or the WF card enclosed, and it must be put back in the original packaging bag. Anything missing from the returned package or any used items will not be eligible for refund. Made-to-order item (i.e. braided wigs) and customized item (i.e. color, style, fitting) are not be accepted for any return and refund.
A refund will be made after we have received the item, inspected its condition, and confirmed that the returned item has not been used, altered, combed or worn. Postage to return the item will be paid by customer. We do not, however, offer any exchange of item.
Please click HERE for more details.
Q: How long does it take you to dispatch my item?
A: Handling time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 25-40 working days. This will be stated clearly on the item's listing.
Q: What is the estimated delivery time?
A: Delivery by regular air mail usually takes about 10 to 20 working days which is about 2 to 4 weeks while delivery by expedited shipping usually takes about 4-9 working days. Delivery time does not include any handling time and production time.
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. Delivery by regular air mail to Brazil and some South American countries could take up 1 to 3 months because of local custom check and local postal service.
Q: Do you offer expedited shipping?
A: We offer expedited shipping which you can choose this option at your payment checkout. Delivery time for expedited shipping could differ for every country and it is normally between 4 to 9 working days. We suggest that you contact us first if you are targeting for a specific arrival date.
Q: Do I get a tracking number for my package?
A: Yes, we will send you a delivery confirmation email with tracking number provided.
Q: If I mistakenly provided an old or wrong address which caused the package to return, what can you do to help?
A: We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.
Payment & Taxes
Q: What payment method do you accept?
A: We accept PayPal and credit & debit card payments.
Q: Do I need to sign up a PayPal account if I don't have one?
A: No. You could pay by credit & debit card at our checkout page which is a very convenient and secure way to make online purchase.
Q: Do I need to pay any import tax? If so, how much is it?
A: Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes. Click HEREfor details.
Because of different time zone, we can only respond to email inquiries during our work hours:
Monday – Friday
EST: 21:00 - 6:00
CST: 20:00 - 5:00
PST: 18:00 – 3:00
GMT: 1:00 – 10:00
CET: 2:00 – 11:00
Should you have any question, please email us at [email protected]